Claims: Let’s Chat: Leveraging Chatbot Outreach for Improved Course Performance -- by Katharine E. Meyer, Lindsay C. Page, Catherine Mata, Eric Smith, Brendan Tyler Walsh, Candice L. Fifield, Michelle Tyson, Amy E. Eremionkhale, Michael Evans, Shelby Frost, Eye Eoun Jung
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- title: Let’s Chat: Leveraging Chatbot Outreach for Improved Course Performance -- by Katharine E. Meyer, Lindsay C. Page, Catherine Mata, Eric Smith, Brendan Tyler Walsh, Candice L. Fifield, Michelle Tyson, Amy E. Eremionkhale, Michael Evans, Shelby Frost, Eye Eoun Jung Source
- url: https://www.nber.org/papers/w35397#fromrss Source
- summary: This study provides pre-registered, experimental evidence on the use of non-generative artificial intelligence (AI) chatbots to support students in large-enrollment undergraduate courses. We find the chatbot messaging increased students’ final grades and engagement with academic supports, such as tutoring. Treatment effects were generally consistent across student demographics, with the exception of treated women in a Microeconomics course, who earned final grades that were seven percentage poin… Source